If you are seeing Honeygain credits in JumpTask mode but they are not appearing on your JumpTask account, follow these steps to troubleshoot and resolve the issue.
Step-by-Step Troubleshooting Guide:
🔑 Verify Your Connected JumpTask ID
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Log in to your Honeygain account.
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Click on the profile icon located in the upper-right corner.
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Check the connected JumpTask ID displayed.
🔓 Log In to the Correct JumpTask Account
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Use the same JumpTask ID to log in to your JumpTask account.
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Verify if your balance appears correctly.
What If the Balance Is Still Missing?
If your balance remains missing, it is possible that:
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You have more than one JumpTask account connected.
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You recently changed the connected account, and credits are still associated with a previous JumpTask account.
Resolving Multiple Account Issues:
📞 Contact Honeygain Support
- Request a list of all JumpTask IDs that have been connected to your Honeygain account over time. You can contact Honeygain support by clicking here.
🧑💻 Log In To All Identified JumpTask Accounts
- Check each account to locate your earnings.
Identifying the Type of Connected JumpTask Account
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Wallet Address (Starts with “0x...”): This indicates you are using a JumpTask account connected via Wallet Connect. Log in using the "Wallet Connect" option.
JumpTask support can't identify which wallet provider you have used. -
Regular User ID: If you have a standard user ID (not a wallet address), JumpTask support can assist you in recovering your account by helping you remember your email.