Let's say you earned 1900 credits which equals 1.9$. Now, if the JMPT price at that time is 1.9$, 1 JMPT would be added to your JumpTask dashboard balance.
If your Honeygain earnings are not reflected on the dashboard or it shows that your Honeygain is inactive, most likely it happens because of two possible reasons:
1. The Account ID that you are using to connect to the JumpTask dashboard doesn't match the Account ID that you entered in Honeygain when turning JumpTask mode on.
2. Your Account ID matches but you have just recently changed the linked account on Honeygain profile settings, and all of your earnings are accumulated on your previous JumpTask account.
The Account ID that you are using to connect to the JumpTask dashboard doesn't match the Account ID that you entered in Honeygain when turning JumpTask mode on.
(When you are on the Honeygain dashboard and JumpTask mode is on - click your profile icon at the top right of the page and select profile settings, there you will be able to see and edit the account ID.)
Now check the account ID that you are connected with to the JumpTask dashboard (top right corner).
If the ID's doesn't match it means that you need to be connected with the wallet address that you have entered in Honeygain profile settings.
Your ID matches but you have just recently changed the Account ID on Honeygain profile settings, and all of your earnings are accumulated on the account that you previously used.
The information that is being stored about your earned amount of JMPT is tied to the Account ID.
If you previously used a different Account and then suddenly changed it, you will need to have access to that first account you used for you to be able to see your previous earnings on the JumpTask dashboard or withdraw them.
If you are unsure what account you have previously entered on Honeygain profile settings, you can try to contact Honeygain support and ask them to provide you with this information. You can contact Honeygain support by clicking here.