If your Honeygain earnings are not reflected on the dashboard or it shows that your Honeygain is inactive, most likely it happens because of the two possible reasons:

1. The wallet address that you are using to connect to the JumpTask dashboard doesn't match the wallet address that you entered in Honeygain when turning JumpTask mode on.

2. Your wallet matches but you have just recently changed the wallet address on Honeygain profile settings, and all of your earnings are accumulated on the wallet that you previously used.

The wallet address that you are using to connect to the JumpTask dashboard doesn't match the wallet address that you entered in Honeygain when turning JumpTask mode on.

(When you are on Honeygain dashboard and JumpTask mode is on - click your profile icon at the top right of the page and select profile settings, there you will be able to see and edit the wallet address.)

Now check the wallet address that you are connected with to the JumpTask dashboard (top right corner).

If the wallet doesn't match it means that you need to be connected with the wallet address that you have entered in Honeygain profile settings.

Your wallet matches but you have just recently changed the wallet address on Honeygain profile settings, and all of your earnings are accumulated on the wallet that you previously used.

The information that is being stored about your earned amount of JMPT is tied to the wallet address.

If you previously used a different wallet and then suddenly changed wallets, you will need to have access to that first wallet you used for you to be able to see your previous earnings on the JumpTask dashboard or withdraw them.

If you are unsure what wallet address you have previously entered on Honeygain profile settings, you can try to contact Honeygain support and ask them to provide you with this information. You can contact Honeygain support by clicking here.