JumpTask operates as a platform for multiple Offerwall providers this way, making it easier for our users to find the best offers with the highest reward. The information about started/completed tasks is recorded by the provider, and the rewards for completing Offerwall tasks are issued using an automated system.
Before you start a task, the time that you will have to wait before you receive your reward is written in the task description. Usually, it takes 24 hours but for some tasks, it can take up to 7 days because more complicated tasks are verified manually.
If you still don't receive your reward after that time has passed, you will need to contact the offerwall provider support directly so that they can step in and issue the reward manually. Before you do that, you need to find out who is the provider of the task you completed.
The name of the provider is always written above the name of the task. See the picture below:
Now, when you know the name of the Offerwall provider you can proceed with contacting them directly and describing your issue.
When contacting, it's important that you specify the name of the task affected, attach proof of completion (screenshot), your email address, and your wallet address beforehand.
Offerwall provider contact information:
OfferToro:
To submit a support request for a missing reward, you need to use the following URL and enter your wallet address in the middle of it.
https://offertoro.com/my_earnings/show/?pub_id=30009&user_id=YOURWALLETADDRESS&app_id=14308&showhtml=yes_please&status_filter=ongoing
Note: The wallet address must be entered in lowercase letters. You can use this tool that makes it easy to decapitalize letters.
When you visit this URL, you will be able to see all of the offers you interacted with and the option to click "Missing credits"? for each interaction that you've made.
When you press missing credits, you will access a support request form for that specific offer, as in the example below:
Ayet Studios:
(This one is a bit different):
You need to use the following URL and enter your wallet address in lowercase letters at the end of it so that you can access a personal support request form that will have a dropdown of your started tasks. example below:
Note: The wallet address must be entered in lowercase letters. You can use this tool that makes it easy to decapitalize letters.
https://www.ayetstudios.com/UserManagement/submit_ticket/6794/EnterYourWalletAddressHere
AdGatemedia
The support request form for AdGatemedia offers can be accessed by adding an Offer ID and your wallet address to the URL below:
https://wall.adgaterewards.com/offer/contact/oKycqg/OFFERID?s1=WALLETADDRESS
The offer ID can be found at the bottom of the offer description:
An example of a valid URL to access a support request form for the offer above.
When you access the URL, you will see a support request form for that specific offer as in the example below:
JumpOffers:
To submit a missing credit request, please submit a ticket by following this link https://support.jumptask.io/hc/en-gb/requests/new
AdGem:
The support request form for AdGem offers can be accessed by adding an Offer ID and your wallet address to the URL below:
https://api.adgem.com/support/18866/OFFER_ID/ACCOUNT_ID
CPX Research:
To submit a missing credit request, please go to app.jumptask.io and click on Surveys at the top navigational menu. Then choose CPX Research, and a CPX Research Dashboard will open. In the top left corner, you will find a hamburger menu (check the screenshot below) and an option, Help. Click on Help, and at the bottom of the page, you will find a form to submit a new ticket to CPX Research.
After you submit a request, the provider will confirm and issue your reward manually or contact you back if any additional information is needed.