JumpTask operates as a platform for multiple Offerwall providers this way, making it easier for our users to find the best offers with the highest rewards. The information about started/completed tasks is recorded by the provider, and the rewards for completing Offerwall tasks are issued using an automated system.
Where is my reward?
We know that getting your rewards on time is important to you, so we want to make sure you have all the information you need about our reward distribution process. After you complete a task from our offer wall, it's important to note that we need at least 72 hours to process your reward. This means that you won't receive your reward any sooner than 72 hours after completing the task. We understand it can be tempting to check if the reward has been issued, but please be patient and wait for the 72-hour period to pass. Rest assured that we're working hard to make sure everyone gets their rewards fairly and accurately.
What to do if more than 72 hours have passed?
If you still don't receive your reward after that time has passed, you will need to contact the Offerwall provider support directly so that they can step in and issue the reward manually.
Step 1: Locate the name of the offer provider, your offer ID, and your Account ID.
The Offer provider is always written above the task's name. See the picture below:
The Offer ID can be located at the bottom of the offer description box. See the picture below:
Your Account ID can be found on your JumpTask account page, "Account Information" section. This section will display your Account ID, which you can easily copy and paste. See the picture below:
Step 2: Select the name of the Offer Provider, follow the instructions, and send your request:
Step 3: Wait for the response from the Offer provider. Please note that it might take up to 14 days for the offer provider to investigate your claim and issue you with a response. If you do not receive a response within this period, please do not hesitate to Contact us!
In order to contact OfferToro about a missing reward please click on the following link which will open a new tab:
In the new tab, instead of "ACCOUNTID" in the URL enter your JumpTask Account ID.
Important: Your account ID has to be entered in a lower-case format. You can use this tool that makes it easy to lowercase the letters.
When you visit this URL, you will be able to see all of the offers you interacted with. Please select the offer that you did not receive the credit for and you will be able to submit a claim to OfferToro. Please see the picture below:
Additionally, via the same OfferToro support link, you will be able to see your Rewarded, Pending, Ongoing, and Rejected tasks that you enrolled in that were offered by OfferToro.
Rewarded - all of the tasks that you were rewarded for by OfferToro.
Ongoing - tasks that you have enrolled in, but did not complete yet.
Pending - Complete tasks, but OfferToro is still validating the participation.
Rejected - OfferToro rejected the payout for these tasks.
In order to contact AyeT Studios about a missing reward please click on the following link which will open a new tab:
In the new tab, instead of "YOURACCOUNTID" in the URL enter your JumpTask Account ID.
If you added your Account ID correctly, you will be forwarded to AyeT Support Page, where you will be able to submit a claim for your particular task. From the "Affected Offers" drop-down box, select the offer which you did not receive a reward for and submit a claim.
JumpOffers are offers that are offered directly by JumpTask. These offers are exclusive to JumpTask users thus if you did not get your reward for participating in a task offered by JumpOffers, you will need to send your support request directly to us.
To submit a missing credit request, please submit a ticket by following this link and selecting "Offers" in the most relevant issue field.
Please fill out the form carefully and provide all of the required information, so we can investigate the case thoroughly.
Important: In the "Partner name" field, please select "JumpOffers".
Hang My Ads
If you have completed an offer provided by HangMyAds, please contact JumpTask Customer Support via the following form and select the Partner Name - HangMyAds. You will need to provide us with the following information for the case to be investigated thoroughly:
- Your Email Address
- Your Account ID
- Offer Name
- Offer ID
- Date when you have accepted the offer
- Proof of offer completion
Here is a link to our Support Form.
Firstly, please access the form and select the issue - Offers.
Next, please fill out all of the fields and in the Partner name section, please select - HangMyAds.
When you submit a request to us, we will forward your request to HangMyAds, who will investigate your case and get back to you via email.